64. Mini helpdesk

{
  "tickets": [
    {
      "id": 1,
      "title": "Nie mogę zalogować się do poczty",
      "description": "Od rana pojawia się błąd 401",
      "category": "email",
      "priority": "high",
      "status": "open",
      "created_at": "2026-02-10 09:00:00",
      "closed_at": null,
      "notes": ""
    }
  ]
}

<?php
$statuses = ['open', 'in_progress', 'closed'];
$priorities = ['low', 'medium', 'high'];

// Zmiana statusu
function updateTicketStatus(array &$tickets, int $id, string $newStatus, string $note): bool {
    global $statuses;
    if (!in_array($newStatus, $statuses)) return false;

    foreach ($tickets as &$ticket) {
        if ($ticket['id'] === $id) {
            $ticket['status'] = $newStatus;
            $ticket['notes'] = htmlspecialchars($note);
            if ($newStatus === 'closed') {
                $ticket['closed_at'] = date('Y-m-d H:i:s');
            }
            return true;
        }
    }
    return false;
}

// Czas temu
function timeAgo(string $datetime): string {
    $seconds = time() - strtotime($datetime);
    if ($seconds < 3600) return floor($seconds / 60) . ' min temu';
    if ($seconds < 86400) return floor($seconds / 3600) . ' godz. temu';
    return floor($seconds / 86400) . ' dni temu';
}